Why...
How do I audit whether my policies contradict my KPIs?
Last updated April 12, 2026
Quick Answer
Map each KPI to the behaviors required to achieve it, then check if any policy prohibits or complicates those behaviors. Common contradictions: customer satisfaction KPIs with rigid return policies, innovation metrics with risk-averse approval processes, speed metrics with extensive documentation requirements. Contradiction creates impossible choices for employees.
Map each KPI to the behaviors required to achieve it, then check if any policy prohibits or complicates those behaviors. Common contradictions: customer satisfaction KPIs with rigid return policies, innovation metrics with risk-averse approval processes, speed metrics with extensive documentation requirements. Contradiction creates impossible choices for employees.
